Privacy Policy

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

We may collect and store personal information about you or your company, which can be used to identify you and is necessary for delivering the services you require. This information may include details such as your name, age, gender, contact information, and other relevant data.

Personal information is typically collected directly from you through our standard forms, via the internet, email, or during a telephone conversation. We may also gather personal information from third parties acting on your behalf, such as agents or your employer.

In some cases, it may be necessary to collect personal information indirectly if it is unreasonable or impractical to obtain it directly from you. In such instances, we will usually inform you in advance, or if that is not feasible, as soon as reasonably possible after the information has been collected. If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.

Why do we collect it?

The personal information we collect and hold about you depends on your interaction with us. Typically, we collect, use, and store your personal information for the following purposes:

• Delivering immigration services to you and your family
• Sending you newsletters, updates, and other communications
• Informing you about other services we offer that may interest you
• Evaluating our services and customer needs to improve our offerings

If the personal information you provide is incomplete or inaccurate, we may be unable to deliver the services you, or someone you know, require.

Is my information secure?

Security is a top priority when it comes to your personal data. We are dedicated to safeguarding your information and have implemented appropriate technical and organisational measures to ensure its protection. We take necessary steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction, taking into account the risks associated with processing and the nature of the data. The data you provide is securely stored using services such as Client Service Manager software, OneDrive, and Dropbox. We ensure that all third-party services we utilize have the required security protocols in place to protect your personal data.

Is my data collected if I visit your portal or website?

We use your information to assist with your current application and to manage any future applications you may wish to submit. Additionally, we may need to share your information with your employer and relevant government agencies.

Is my information disclosed to other parties?

We do not, and will not, sell or trade personal or customer information. Your personal details will never be disclosed to third parties, except for the necessary information required by providers of products or services you have purchased, or to protect the rights, property, or safety of Migration Pathfinders, our customers, or third parties, or if required by law.

However, we may use your information in a general, non-identifiable form to create marketing statistics, assess user demands, and help meet customer needs. Additionally, the information you provide may be used to improve our website and services, but it will not be used for any other purpose.

In certain cases, the law may allow or require us to use or disclose your personal information for other purposes, such as when you would reasonably expect us to, and the purpose is related to the original reason for collection.

Can I submit a Complaint about privacy?

If you have any concerns about our privacy practices, please send the details to our registered address. We take all complaints seriously and will respond promptly upon receiving your written notice.

Is our privacy policy subject to change?

The Privacy Act 1988 (Cth), Australian Privacy Principles, and registered privacy codes regulate how we manage your personal information. This policy outlines how we collect, use, disclose, and handle your personal data. If you are a European national, we also comply with the GDPR in managing your data. Our privacy policy may be updated periodically, particularly in response to new rules, regulations, and industry standards.